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Refund Policy

We believe that buying collectible currencies should be safe and transparent. This page explains when an order can be cancelled and how refunds are processed at DINARIQD.

Last Updated: July 2026

Our Commitment

At DINARIQD, customer satisfaction is our priority. If your order has not yet entered the shipping process, you may request a cancellation and receive a refund according to the conditions below.

Important: Refund requests are accepted only before the shipment is prepared and before shipping fees have been paid to the shipping company.

Eligible for Refund

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Order not shipped
The order has not been shipped or handed over to the carrier.
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Shipping not booked
Shipping has not yet been booked or paid to the shipping carrier.
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Request submitted in time
The cancellation request is submitted before shipment processing begins.

Non-Refundable Orders

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Already shipped
The order has already been shipped.
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Given to the carrier
The shipment has been handed over to the shipping carrier.
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Shipping fees paid
Shipping costs have already been paid to the carrier.

Refund Method

Approved refunds will always be issued to the original payment method used during checkout.

DINARIQD does not issue refunds to alternative accounts or third parties.

How to Request a Refund

Contact Us

Reach us using any official contact method available on our website.

Provide Details

Include your Order Number, Full Name, and the reason for your cancellation request.

Refund Processing

Once approved, your refund will be returned to the original payment method within 5–10 business days.

Need Assistance?

For refund requests or any questions, please contact us through any of the official communication methods listed on our Contact Us page, including phone, SMS, email, or the contact form.